I’ve heard many people say that there are no stupid questions. I’m not so sure about that. I believe if there is something you need or want to know then you should of course ask the proper question to the people that would know. I also believe that if the answer is staring you in the face, then you do look a bit foolish still asking the question.
That being said, now that I am doing more sales, and my stores are getting more internet views, I get a lot more questions. Throughout a single day I average between 4 and 5 questions from potential buyers. I make an effort to answer each of them as quickly as I can. Most of them are definitely valid questions. Some of the questions are for more information about an item. “Has this shirt been washed (and perhaps shrunk?)” “Can I see more pics please?” “I have 2 different packages of 6 green and white fat quarters in my cart. My question is – do they go together? I need 12 fats that are in the same general shade of green. They look like they do on my computer.”
Sometimes the questions are about price. Can I go lower? Will I combine and give a discount if they purchase multiples? Or shipping questions. “If I buy this today, will I have it by Friday?” “I need this item in a hurry, if I pay more can you mail it Priority mail?”
Occasionally the question is because I’ve omitted information, or made a mistake in a listing. Not putting the measurements on a garment can lead to a lot of questions, as will not putting what it’s made of. When listing several similar items one after the other, I sometimes forget to change all of the item specifics each time. For example, I listed the Seven Dwarfs pot hangers. Each time I listed a new one, I had to change the picture, and anywhere in the listing that it stated the Dwarf’s name. When I went from the Bashful listing to the Grumpy listing, I didn’t change in the description of the item Bashful to Grumpy. I then had a buyer contact me to make sure that it was Grumpy that she was purchasing and not Bashful.
Some of the questions I receive are just because the person didn’t really read the description. “How tall is the figurine shown?” This was my description in the listing:
“What kind of material is this made of?” My listing description:
Even though both listings clearly had the information that they were looking for, I politely answered each question.
So in answer to the age old question, are there really no stupid questions? They aren’t stupid to me. As long as buyers are asking me questions, and showing interest in what I’m doing, they can ask me anything they want!