Something happened this week that I’ve been afraid would happen for sometime now.
As I’ve mentioned before, I cross-post the items that I sell on more than one site. Bonanza and eBay have all of my listings. Etsy has the sewing and craft items, Poshmark has the clothing and shoes, Mercari has some toys, Depop has a selection of my clothing, and Amazon has an assortment of items listed.
I get notifications on my phone if I sell something on any of the platforms, so I keep my phone with me at all times. I take great care in checking the second I sell an item to see if I need to delete it from another. Unfortunately, the other day there was a lag in my phone service and a sale on Bonanza and one on Etsy came through at the same time – for the same item!
A woman ordered a charm pack, (cut fabric squares used for quilting) from each of the two sites.
I called the store where I had purchased them to see if they had more, but the employee I spoke with told me that they did not.
I felt terrible as I wrote a note to the buyer. I explained what had happened, and that I would immediately refund her money for the second purchase. She wrote back to me and was very understanding.
The next day I went to the same store that I had called and they had many of the charm packs I was looking for. Apparently, the employee that I spoke with hadn’t even looked! I bought more, and sent an email to the buyer to let her know that more were available in case she was still interested.
I learned a couple of things during this occasion. First, it is imperative to check all sales immediately and delete from other sites if appropriate. Second, sometimes there are going to be things that are out of your control, (like the phone service lagging) and you might sell one item twice. Third, don’t always believe an employee about what they have in stock, they aren’t necessarily even looking. Lastly, don’t be so quick, (as I was) to message the buyer and refund. The sale I refunded was on Etsy. Etsy allows the seller to wait 2 or 3 days before shipping. Had I waited until after I’d gone to the store the next day, I could have fulfilled both orders.