As I’ve said before, I am continuously learning new things all the time about the different aspects of online selling. This past week was no different.
I had my first sale on Mercari last week. A lady purchased two stuffed Troll cubes. The purchase was made on a Saturday afternoon, so I can’t ship it out until Monday morning. I noticed on my computer that the Mercari app was telling me that I had a message, but I couldn’t find it. I even went onto the phone app and still couldn’t figure out where you get your messages.
Monday morning, I readied the package of two Troll cubes and printed the shipping label. My shipping settings are set so that when I print the shipping label, the customer receives an email stating that the package is being shipped, and gives the tracking number.
Almost immediately I received a notification that I had received a message. I was now determined to figure out how to get my Mercari messages. I did figure it out, and felt quite foolish at how simple it was. Unfortunately, the messages I had been receiving were from the buyer who had purchased the cubes. She needed to change the address of where the package was being sent, and was now quite angry that I had already shipped it to the original address. She wanted it to go directly to the recipients of the gift in another state, rather than to her own home.
The buyer was the one that told me that I could reroute a package through the USPS. She told me that it would cost if she did it, but it was free if the sender did it.
I went onto the USPS site and after a few minutes, located the page to reroute the package. USPS calls it Package Intercept. I put in the tracking number to verify that it was eligible for this service, and then put in the new address and clicked approve. I was then told that it would cost me $21.20 to intercept the package. So much for free. Because I had told her I would do it, I bit the bullet, and agreed to the cost.
I have since received notification that the package did make it to the new address and the buyer is happy. I now know that unless it is an expensive item that I don’t want to risk getting lost in the mail, I do not want to pay the cost of intercepting a package. It would have been much cheaper for me to refund the buyer $5 to ship it out herself when she received it. Lesson learned.